KAW Tri understands that sometimes clothing purchases don’t work out the way we expect, so we have the following return policies:
- Must be within 30 days of purchase
- Product has not been worn / used to work out in or washed
- Tags are attached, product is in its original polybag, and hygiene liners in place on swim items
- Buffs, face masks, and swim caps cannot be returned.
- If you are sending back for a return, we will credit you back in the amount of the merchandise being returned plus USPS First Class Package shipping rates, so your return is covered.
- PLEASE NOTE: We reserve the right to refund at our discretion based on the condition an item is returned. If an item is without tags or dirty, we will use our discretion.
DEFECTIVE / FLAWED PRODUCTS
We stands behind our products. If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to us and we will take a look. Some things that do NOT fall under manufacturer’s defect involve:
- Material pilling due to rubbing against something.
- Material pilling due to contact with rough surface.
- Skin chafing is not due to a defect. If you are prone to chafing, we suggest using our favorite anti-chafe product, BlueRub, or a similar product to protect your skin while riding or working out.
TO SEND BACK YOUR MERCHANDISE:
Email firstname.lastname@example.org and we will work with you on any questions or concerns with your refund!